Refund policy

We offer a 30-day return policy. You may submit a return request within 30 days upon receipt of your order.

To qualify for a return, goods must remain in original condition, unworn and unused, complete with all attached tags and original packaging. You are required to provide the receipt or valid proof of purchase.

To initiate a return, please contact us via email: info@domcell.shop. Please note that returned goods need to be shipped to our physical address below: DOMINIC JEBB, 35 Lambton Quay, Pipitea, WGN, Wellington 6011, New Zealand

Once your return application is approved, we will send you a return shipping label together with detailed guidance for parcel delivery. Goods returned without prior return application will not be accepted.

For any enquiries about returns, feel free to reach us anytime at info@domcell.shop.

Kindly inspect your goods immediately after delivery. If the item is defective, damaged, or you receive incorrect merchandise, please contact us promptly so we can assess the situation and provide a proper solution.

The following categories of goods are not eligible for return: perishable products (food, flowers, plants), custom-made/personalized goods, personal care products. We do not accept returns for hazardous materials, flammable liquids and gases. If you have doubts about whether your item qualifies for return, please contact our support team.

Sale items and gift cards are non-refundable and non-returnable.

The most efficient way to obtain your desired product is to submit a return for your current item. After the return is confirmed, you may place a new separate order.

Regardless of the terms above, for orders delivered to the European Union, you hold the right to cancel or return your order within 14 days without providing any reason. The returned item must be kept in original condition, unworn and unused, with tags intact and original packaging. Valid purchase proof is also required.

We will send you notification after we receive and examine your returned parcel, informing you whether your refund is approved. If approved, funds will be automatically refunded to your original payment method within 10 business days. Please note that banks or card issuers may require additional processing time to complete the transaction.

If 15 business days have passed after refund approval and you still have not received your funds, please contact us at info@domcell.shop.

Contact Information Trade name: DOMINIC JEBB Phone number: +64 27 416 8352 Email: info@domcell.shop